Essential Information & FAQs

Question	Answer
Account Restriction	You would have received an email explaining why your account has been restricted and what needs to be done for it to be reactivated.
Technical Issues and Customer Support	If you haven't been able to find the solution to your problem using the 'Service Center', please click here to contact PrestoExperts Customer Support.
Terms of Use	To View the PrestoExperts Terms of Use, please click here.
Unsatisfied with the service I received	If you are not satisfied with the service you have received from one of your experts, please click here to submit a refund request to our service team.
Age Restrictions	Both experts and clients must be over 18 years of age to participate in the PrestoExperts website.
Automatic Hired Sessions	PrestoExperts has updated our policy for LiveChat sessions in the Professional Counseling category.
Ensuring Your Privacy	We ask you to NEVER pass on any personal contact information, such as a personal email address or telephone number to our experts.
What are the meanings of the number of stars?	5 Star Rating = Outstanding 4 Star Rating = Good 3 Star Rating = Average 2 Star Rating = Below Expectations 1 Star Rating = ...
Do experts have access to client information?	All information in your PrestoExperts client account is confidential. PrestoExperts will never share private client information with its experts.
Are phone sessions recorded?	Phone sessions may be recorded for quality assurance purposes.

Begin Your Journey as a Client

Question	Answer
Hiring an Expert	Hiring an expert who responds to your request is easy. Simply sign in to your PrestoExperts account and click on the mailbox section
How does PrestoExperts work as a user?	Finding the expert help that you need is easy on PrestoExperts. With more than 30,000 registered experts in many categories
Receiving Replies from Experts	PrestoExperts experts who are registered in the sub-category where your request is posted will be able to send you a message.
Rating the Expert	We recommend that you rate and leave comments for the expert that you consulted with. Ratings and comments for paid online sessions of 5 minutes or longer.
How to Choose an Expert	When you're ready to consult an expert for a paid session, you can either conduct a Live session or contact your expert via Email.
Your Favorite Experts	Favorite Experts are Experts you have selected manually and added to your Favorite Experts list by pressing the 'Add to Favorites' button.
Can I have a call/video session if I live outside the United States?	Of course, you'll need only your account setup and you're good to go with Zoom.
What hours are Experts available?	PrestoExperts experts are independent contractors and are therefore not required to inform us of their operating hours.
Adding Experts to my list	Experts can be added to your list in one of two ways:  1. Hiring experts immediately and automatically add them to your 'My Experts' list. It does...

Client Payment Guide

Question	Answer
Why was my listing rejected?	The following are the main reasons why your listing/s has/has not been approved. The specific reason may be one or more of these.
How long does it take for my listing to be approved?	It normally takes up to a week for our Quality Assurance Team to review your listings and to send you an email with information about your expert status.
Registration in Multiple Categories	There is currently no limit to the number of categories you can register under, as long as your expertise is relevant to the category and that the category.
What should I set my Session Fee as a new Expert?	When setting your session fee, keep in mind the nature of the inquiry, the client’s price range, and your standard fee as indicated in your profile.
Editing Your Personal Details	To edit your personal details such as your name, screen name, or email, follow these simple steps: 1. Sign in to your PrestoExperts account. 2. Go to the your personal account, settings you'll have the option to change your details.

Expert Onboarding Essentials

Question	Answer
Requesting a Refund	If you are not completely satisfied with the service you have received in one of your sessions and would like to receive a refund, please send us the session details and our customer support will contact you.
I have Incorrect charges in my account	If you feel you have been charged incorrectly, please click here to open a support ticket. Please include the session date and ID in order for us to help you
Chargebacks 101	Chargebacks are a challenging part of any online business, and for PrestoExperts it is particularly difficult. This document will help explain PrestoExperts your situation.
Why can't I see the money I've added to my account?	If you are not able to find the funds you deposited to your PrestoExperts account, we request that you open a new ticket or contact our customer support for more details.
Is PrestoExperts Safe?	PrestoExperts is 100% safe. Please see the following our Personal information/privacy policy. All of your personal information are secure with our partnership with Amazon Web Services.

Expert Payment FAQs

Question	Answer
Next payment day	The next expected payment date can be located under News & Events on your homepage, once logged into your PrestoExperts Expert account.
Session Service Charges	PrestoExperts' service charge is applied on a per-session basis, after the client has been invoiced and paid the final session fee.
Where have all my old uncharged earnings gone?	In order to view previous Uncharged Sessions, you will be required to filter the date range at the top of the Uncharged Earnings screen.
Where are my pending earnings?	Chances are that today is expert payment day. When PrestoExperts processes experts' payments the funds are deducted from the experts pending earnings...
Promotion Payment	When a client uses one of the promotions offered by PrestoExperts, the experts will see an entry that states Promotion Payment.
Tax Forms	Under U.S. federal tax law, PrestoExperts is required to request certain taxpayer information from certain persons receiving certain funds from PrestoExpert.

Insights for Experts

Question	Answer
Uncharged Sessions	If PrestoExperts attempts to collect payment for a session that is declined, the session will be placed in the expert's uncharged folder.
Does editing my listing affect the approval process?	Listings may be edited at any time. Editing your listing will not affect or delay the approval process.
Can I be both an Expert and a Client at the same time?	When you sign up as an expert you automatically become a PrestoExperts member and can seek advice from other experts. You may also find that seeking advice ...
About Your Mailbox	Your Mailbox is divided into rectangular shaped boxes, each containing a client’s inquiry, your response, and any ensuing correspondence.
Can I be an Expert on another site?	You are welcome to join PrestoExperts as an expert even if you are working for another online advice website.