PrestoExperts Privacy Policy

Privacy Policy

Last Updated: Sep 1, 2024

This website https://PrestoExperts.co (the “Website”), PrestoExperts mobile and web applications (“Application”) software system (the “System”) and related services ("Services") (the Website, Application, System, and Services shall be referred to collectively as the "Platform") are operated by PrestoExperts ("PrestoExperts" or “Us” or “We”). This privacy policy (this "Policy") forms an integral part of the Users Terms of Use (which can be found here: PrestoExperts) and of the Advisors Terms of Use (which can be found here: https://www.prestoexperts.co/en/infos/privacy) (collectively, the "Terms") and is incorporated therein. Capitalized terms used in this Policy but not defined otherwise herein shall have the meaning assigned to them in the applicable Terms.

This Policy describes how We treat information and personal data of visitors to the Website, anyone accessing the and\or using the Platform, including without limitation Advisors (as such term defined in the Terms) and End Users, individuals using the Services and consuming Advisor Services through the Platform (all of the above, collectively, "Users") processed through the Platform. In this Policy, any reference to “personal data” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or in combination with additional information that We have or that We have access to

Important:

• Using the Platform or any part thereof means that you have read and understood this Policy and consent to its terms.

• Where specific consent is required under applicable law, we will request this consent separately. 

1. What Personal Data is Processed and for What Purposes.

This section explains what kind of personal data is processed through our Platform, for what purposes this personal data is processed, and the legal basis for processing such data. Generally, we collect personal data that you provide while using the Platform (like when you fill forms or operate functions), and some data you provide passively such as data regarding your website or application usage (for example log in and out times, app screens you visited etc.). The purposes of use are generally for the operation of the Platform services, transactional communications with you, internal operational needs of the Company, and if you agreed to it – marketing communications.

1. PrestoExperts is the controller of your personal data. 

2. The Platform collects personal data from Users at several different points within the Platform. Some personal data is provided voluntarily by Users, some of it is required in order to be able to use the Platform, and some of it is collected through the use of the Platform passively through various technological means integrated in the Platform. Below you can find further details on the types of Personal Data we collect in each instance and the purposes for which We will be using this Personal Data.

3. Information the Users provide about themselves through the Platform:

1. In addition to the above uses of your Personal Data, we also process your Personal Data for the following purposes: 

2. We use all of the above personal data to operate, maintain, and provide to you the Platform features and functionality and to provide personalized           services as requested by you.

3. To prevent, detect and fight fraud or other illegal or unauthorized activities

4. To ensure legal compliance – from our side (to legal requirements that apply to us and to our obligations under the Terms of Use) and from your side (Compliance with laws applicable to you and with the Terms of Use)

5. We will not use your Personal Data for any personal profiling and automated decision     -making regarding you based on such profiling. 

6. We limit access by our employees to your information only to those who were specifically authorized by the Company to access your information, as part of their job. 

7. We use anonymized, aggregate data, in order to gain insight on how you and other users use the Platform and try and improve it, as well as to plan our marketing and advertisements.

8. All of the above processing is based on our legitimate business interest (GDPR Article 6(1)(f), except for point 1.6 which is partially based on our legitimate business interest (concerning compliance with terms of use) and partially is processing that is necessary to comply with legal obligations that apply to us (GDPR Article 6(1)(c).

9. Please note that you have no legal obligation under any applicable law to provide us with any of the above information, and any information that you provide is subject to your will to provide it. However, some of the information we collect is necessary for the facilitation of your use of the Platform, and if you choose not to provide it, you understand that you will not be able to use the Platform or use it properly.

1. How we share Personal Data with Third Parties

This section describes with which third parties we will be sharing your personal data, for the purpose of facilitating the Platform and for being able to operate it and the Services, and also protect or legitimate business interests such as facilitate our marketing operations, prevent fraud or misuse, defend ourselves against claims and more. You should also know that we are not going to sell your Personal Data to any third party. 

1. No Sale to Third Parties. We do not sell any of your personal data to any third party.

2. Service Providers: we employ other companies and people to perform tasks on our behalf and need to share your information with them in order to provide the services to us. The categories of third party recipients of the personal data from us are as follows: cloud hosting services, email campaign automation, marketing automation, social media advertisement (on our behalf, not for transfer to third parties advertisement or marketing purposes), CRM platform, customer support management tools, analytics tools providers, web page building tools, cloud communications platform and call center support services. Our service providers do not have any right to use your personal information collected from our Platform beyond what is necessary for the purpose of facilitating our provision of the Website.

3. We may also share information in order to (a) ensure compliance with any applicable law or regulation and (b) detect, prevent or otherwise address fraud or security issues; (c) in case of change in ownership of PrestoExperts by way of merger and/or acquisition, in which case all personal data processed by us will be transferred to the possession of our successor in interest.

4. PrestoExperts may process Personal Data and disclose Personal Data to third parties if required to do so by applicable law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process involving PrestoExperts, but only to the extent necessary; (b) protect and defend the rights or property of PrestoExperts or other Users of the Platform; or (c) act in urgent circumstances to protect the personal safety of PrestoExperts employees or agents, other Users or members of the public.

5. Other than as set forth above or as required by applicable law, We do not share any Personal Data with third parties.

6. Anonymous and aggregated information may be shared with other third parties for the purpose of improving our services provided through the Platform, conducting business analysis, business intelligence or other business purposes.

1. Data Transfers and Global Processing under GDPR

This section explains for what reasons, and under what circumstances, your personal data may be transferred to countries other than the country in which you are located. Transfer means also accessing and processing your personal data from a country other than yours. When, and if, your personal data is transferred over borders it shall be always done in accordance with the provisions of applicable law and we shall apply certain safeguards and ensure that an adequate level of protection is awarded to your personal data.

1. Why is Personal Data Transferred?

1. As we operate globally, and the Platform Users are from all over the world, we may on occasion allow any information collected through the Platform, as detailed above, to be accessed and/or processed and/or transferred from/to countries other than Your own location.  We may do this where data is accessed/processed:

1. By employees and contractors of PrestoExperts located in Switzerland for operational, administrative and compliance purposes; 

2. By our service providers, for the purposes we specified above under the chapter “How We Share Personal Data with Third Parties”; currently our service providers are processing the data in US, and EU.

2. Our Safeguards in performing such transfers across boundaries:

1. Adequacy. Any transfers between the EEA and Switzerland are transfers on the basis of an adequacy decision made by the European commission and under applicable law.

2. Model Clauses. With some of our processors processing EEA personal data outside of the EEA, we use standard contractual clauses that are binding standards of processing of personal data committed to contractually by third parties processing information for us and on our behalf, such standard clauses are approved by the European Commission (“Model Clauses”). Nonetheless, we use reasonable judgment to ensure that an adequate level of protection is awarded to the personal data, and where applicable we use additional safeguards to ensure such level of protection.

3. Consent. In the absence of an adequacy decision, Model Clauses, or other approved certification or safeguards or transfer mechanisms provided by applicable law, we shall require Your consent to facilitate the transfer of your personal information. 

1. How long do we hold your Personal Data?

This section describes our policy concerning the period of time we shall retain your personal data, which is generally for as long as you are a registered user, and the circumstances under which we might be required to retain such personal data for a longer period. Please also note that deleting your account does not mean you were unsubscribed from our mailing lists and you will need to opt out specifically by an opt out link provided in each email.  

1. We retain the Personal Data that we collect from and about You through the Platform for as long as You are a registered user, You have not requested to opt out of our mailing list, or requested deletion of your Personal Data, or subject to our retention policies as may be in place from time to time (which you may request more information on, as described in the section “Data Subject Rights”).

2. Deleting your profile or account from the Platform does not mean that you also opt out of our mailing lists, and You need to opt out specifically in order for your email to be removed from our mailing lists. Each communication that will be sent to you has an opt out link; if for any reason you cannot find it, please contact us at Support@PrestoExperts.co.

3. We may retain and use Personal Data as necessary to comply with our legal and regulatory obligations, to resolve disputes and to enforce our agreements, and we may retain and use anonymous and aggregated information for performance reporting and analytic purposes and for product and service improvement without limitation.

1. Our Cookie Policy 

This section describes what cookies are (small text file that is stored in your web browser that allows us or a third party (such as third-party service providers) to recognize you) how we use cookies, and the categories and types of cookies used by us. We shall advise you of concerning each cookie used what’s its source, purpose, lifetime and in what way you can opt out from using this cookie. We also explain what additional tracking technologies are used by us. 

1. A cookie is a small text file that is stored in your web browser that allows us or a third party (such as third-party service providers) to recognize you. Cookies can either be session cookies or persistent cookies. A session cookie expires automatically when you close your browser. A persistent cookie will remain until it expires, or you delete your cookies.

2. Cookies that we may use can generally be categorized as follows:

1. Necessary Cookies: These cookies are necessary to load the Platform or to allow users to use certain features of the Website.

1. Analytics Cookies: These cookies track information about how the Platform is being used so that we can make improvements and report on our performance.

1. Preference Cookies: These first party cookies store your Website preferences.

2. Marketing Cookies: These are usually third-party cookies by advertising platforms or networks in order to: (i) deliver ads and track ad performance, and (ii) enable advertising networks to deliver ads that may be relevant based upon your activities.

1. We may use additional tracking technologies to help understand user activities and preferences. For example, we use web beacons (also known as clear gifs, pixel tags or web bugs) to track user activities and communicate with cookies. You cannot opt out of web beacons used in webpages, but you can limit their use by opting out of the cookies they interact with. You can opt out of web beacons used in emails by setting your email client to render emails in text mode only. 

2. We may set cookies that monitor links that we send to you to our website (if you have consented to receiving emails from us). These cookies are used to track visitors to our Website sourced from these emails.  To avoid these types of cookies, please follow the explanation below on how to change your browser cookies settings. 

3. In addition, we may use a tracking technology (pixels) in emails to understand how often our emails are opened and clicked on by our customers. If you do not wish this tracking to be effected, please change your email software or service (such as outlook, Gmail etc.) settings to not automatically download images (to the extent it is not already your default). In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you have added an email address to your address book or safe senders list). Please refer to your email browser or device instructions for more information on this.

4. You can change your browser's settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser. Some useful information can also be found here: https://www.allaboutcookies.org/.  Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

1. Data Subject Rights in Relation to Personal Data

In this section detailed are the rights you might have in relation to the personal data processed by us including, but not limited to the right to be informed how your personal data is processed, the right to access such data, restrict its processing, object processing and in certain circumstances ask for its deletion. These rights, their extent, restrictions, and limitation are all depending on the laws of the country you are located in which apply to you, and we urge you to get familiar with these laws. In addition, in this section we will explain how you can exercise these rights and how we shall treat such request. Note that when approaching us with the request concerning your rights we will initially verify your identity. 

1. You may have the rights prescribed below in relation to personal data processed by us, subject to the specific laws applicable to your personal data, certain limitations and restrictions as set forth in applicable law, and depending on the lawful basis upon which the processing of your personal data is based. If you are an European Economic Area data subject, all of the following rights may apply to you.

1. The right to be informed about how your personal data is being processed;

2. The right of access to your personal data processed by us, which includes the right to obtain confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and the purposes of the processing, categories of personal data concerned, recipients or categories of recipient to whom the personal data have been or will be disclosed, where possible, the envisaged period for which the personal data will be stored, the existence of the right to request rectification or erasure of personal data or restriction of processing of personal data or to object to such processing; the right to lodge a complaint with a supervisory authority, where the personal data are not collected from the data subject, any available information as to their source, the existence of automated decision-making, including profiling; the appropriate safeguards relating to the transfer of your personal data outside the EEA.

3. The right to request the correction of inaccurate personal data we hold about you;

4. Under some circumstances, the right to request that we delete your data;

5. The right to restrict processing your personal data;

6. The right to object to processing activities, if the processing is based on our legitimate interest;

7. The right to withdraw consent for processing at any time, if the processing is based on consent (please note that withdrawal of consent does not affect the lawfulness of processing of your personal data based on your consent prior to such withdrawal);

8. The right to object to processing of personal data for direct marketing purposes at any time;

9. In some circumstances, the right to request that we transfer or port elements of your data either to you or another service provider – if the processing is based on your consent, and is made by automated means.

10. The right to file a complaint with your Supervisory Authority (in the EEA, as prescribed by GDPR).

2. You may edit your profile information, including deleting most of the data in the profile, any time you wish. Please note that in order to delete other personal data that is not editable through the Website and/or Application, you need to contact Company as described in section ‎14 hereunder. 

3. You may exercise these rights to the extent these rights apply to you by emailing PrestoExperts to: support@PrestoExperts.co or use any of the contact information listed below. We will undertake to respond to your request within the applicable time frame prescribed by applicable law. Although we will make reasonable efforts to accommodate your requests, in some circumstances we may deem your request unfounded or not eligible under applicable law. In such instances we reserve the right to refuse your request. We shall require, as pre-requisite to fulfilling any request, to verify your identity which we may do by asking you to provide certain information or identification to ensure that all data subjects’ privacy is protected.

1. Security.

Although we shall always use leading security practices to preserve the integrity of all your personal data, you should be aware that we cannot guarantee that our systems are fully immune from an unauthorized access. 

The security of your personal data is extremely important to us. We use industry leading security practices to preserve the integrity of all your personal data. We hold an information security policy, and we monitor industry standards to periodically update our practices. We obligate our vendors and service providers to adhere to minimum standards of security and have practices in place to monitor their compliance. Such measures and procedures reduce the risk of security breaches, but they do not provide absolute security. Therefore, PrestoExperts cannot guarantee that the Platform is fully immune to unauthorized access to the information stored therein and to other information security.

1. Age Restrtiction.

We are not knowingly collecting personal data concerning minors who are under the age of 18 without appropriate consent. Nevertheless, in case we were provided with such personal data we shall seek appropriate consent or delete it. 

PrestoExperts does not knowingly collect personal data from minors who are under the age of 18 through the Platform without appropriate consent. If a parent or guardian becomes aware that his or her child has provided us with personally identifiable information via the Platform without his/her consent, then he or she should contact PrestoExperts at the information described below. If we become aware that a child under the age of 18 has provided us with personally identifiable information, we will delete such information from our files unless we have a satisfactory assurance of a parental consent.

1. Notification of Changes

We shall post changed changes on this page and other places we deem appropriate so that Users are always aware of the updated Policy.

If this Privacy Policy is changed, PrestoExperts will post those changes on this page and other places we deem appropriate so that Users are always aware of the updated Policy, and will notify our Users of the changes.

1. Contact Information

For any queries concerning this privacy policy you should contact us at support@PrestoExperts.co

If Users have any questions regarding this Privacy Policy, or the exercise of any of their rights, or any other questions, suggestions or complaints about our use of your personal data and your privacy please contact data protection officer at: support@PrestoExperts.co

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